Any order cancellation MUST be handled via phone due to the unreliability of emails.
If your order has already shipped, you will be responsible all shipping costs and any other cost associated with your order.
If your order has begun production we are unable to cancel the order.
If you refuse delivery of an order that has been shipped, you will be responsible for any and all shipping costs associated with the order.
Any product order which is a Custom Made Product is a Non-Returnable Item.
Shipments refused by you the customer and returned to KLM Performance will automatically be charged a 20% restocking fee.
Only the amount of the merchandise will be refunded to your credit card, minus the applicable shipping costs and the restocking fee.