KLM Performance Return Policy
You must call for an RMA number before making any return! To return or exchange a part that is unused, uninstalled, in resalable condition, and is in original undamaged packaging, you must call our Customer Service department within 14 calendar days of receiving the item to generate a Return Merchandise Authorization (RMA) number (determined by UPS Tracking info). Failure to notify us within 14 days will forfeit your right to a refund or exchange. Items returned without an RMA number or using an expired RMA number will be refused. All returns are assessed a 20% restocking fee. Upon inspection, items found to be unused, uninstalled, in resalable condition, and in original undamaged packaging will be credited less the 20% restocking fee and associated outbound freight costs. Items found to be used, installed, not resalable, or not in original product packaging or damaged, will not be credited, and the item will be returned to the customer if requested, at the client's expense. We do not accept RMA requests through email, fax, or voice mail message. All returns must be sent with a copy of the original receipt, explanation of the problem and Return Merchandise Agreement Number marked clearly on the outside of the package the returned product was shipped. Items that fail or are damaged due to customer abuse, negligence, or improper installation techniques are not returnable under any circumstances, so please take care of the parts while they are in your possession. All Returns must have the RMA number clearly displayed on the return shipping label. Do not write the RMA number on the original product package and take care to properly prepare the package for shipping back to us. Failure to do so may result in assessing the customer an additional rebox fee for original product package damage. It is the responsibility of the client to insure the package and retrieve a tracking number with a signature requirement from the carrier to protect from loss. Damaged, lost, or missing claims must be made with the carrier.
The customer is responsible for all freight charges incurred with the return or exchange. This includes the original freight cost to the client. Merchandise shipping with Free Shipping will have this cost of the shipment deducted from the credit being issued to the sale. It is the customer's responsibility to insure the package and retrieve a tracking number with a signature requirement from the carrier to protect from loss. Damaged, lost, or missing claims must be made with the carrier.
RMA NUMBER FOR RETURNS:
An RMA (Return Merchandise Authorization) number is required and must be written on the outside shipping carton. Please call us to obtain an RMA Return Authorization Number for the return of product and return shipment instructions.
Returned Merchandise Procedure:
- Returns must be packaged securely in an outer carton.
- Do not write on the product packaging itself. Write only on the outer shipping carton.
- Packages received without a Return Authorization Number written clearly on the outer box will be refused credit, and the package returned to sender.
- Returnable items must be received by KLM Performance Inc. within 14 days of the product being received by you the customer. (determined by the relevant Tracking info)
- Returned merchandise must be in new, non-used, non-installed, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.
- Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused, or a restocking fee of 20% may be assessed.
- Original shipping charges will not be refunded.
- The customer is responsible for shipping costs incurred to return products.
Some Circumstances in which credit will not be issued but not limited to:
- Product has been installed and used
- Product Ordered was a custom made order.
- The following items are Non-Returnable items - Brake Lines, Tuners, Programmers, Electrical Components, Sensors, Wire Harness, Fuel Line That Was Cut To Order, All ARP Fasteners If The Factory Packaging is Broken any Emission Related Component.
- Any and Or All items Listed as Closeouts or Garage Sale Items.
- Product has been damaged from an attempt to be installed and or used
- The product is shipped back without the original box, manual and or parts.
- The seal on electrical parts is broken, and the product has been opened.
- Product serial number does not match that of which was originally shipped to the buyer.
- The product is deemed not resellable by KLM Performance Inc. due to customers actions in dealing with the product.
RMA NUMBER EXPIRATION:
RMA numbers expire 14 days after the date on which they are issued. This 14 day period is based on calendar days.
REFUSED OR REJECTED ORDERS:
Shipments refused by you the customer and returned to us will carry an automatic 20% restocking fee and all shipping charges incurred for this decree will be deducted from the total credit owed.
UNAUTHORIZED RETURNS and RMA RETURNS:
Unauthorized Returns or Unauthorized customer returns, or returns that are miss shipped, mispackaged, or misdelivered, will not be 'tracked down' and are not the responsibility of KLM Performance Inc.
Certain parts are not returnable, including but not limited to and or installed items, electrical items, programmers, emissions equipment, brake lines, open fuel filters, opened air filters and or closeouts are all considered a final sale and are NonReturnable Items.