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KLM Performance Inc. Shipping Policies and Methods Of Delivery:
You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States via FedEx to the USPS using the shipping method of your choice. When you place an order, we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Our shipping charges are determined by the total weight of your order, excluding applicable sales tax. Some products cannot be shipped to certain international destinations, so please submit a message to us from the Contact Us page if you have any questions. Some items are larger than others, and we need to enter DIMENSIONAL weight for shipping cost accuracy, especially for more valuable elements that need to ship with express shipping. Some products cannot be shipped to international destinations, so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.
KLM Performance Inc. exclusively ships via FedEx or USPS on all orders considered non-truck freight. KLM Performance Inc. will only ship to the fifty U.S states and Canada.
KLM Performance Inc. will ship any item to an International Address provided upon completion of payment and order processing. If you would like any item listed shipped to an International Address, please contact KLM Performance directly by email to arrange for order instructions. If you, the customer, places an order to an International address not listed above, KLM Performance Inc. reserves the right to cancel your order and issue a full refund.
When will my product be shipped out?
Most products ordered ship directly from KLM Performance Inc. within 0 to 2 business days. Some exceptions may include custom made products, back ordered items, and direct ship items.
How long will it take to receive my product?
If the product is in stock most orders are received within 3-6 business days depending on your location and the shipping method chosen. Non-stock, custom made or special order and out of stock items may take 1 to 2 weeks to be received.
If you would like to check inventory or an estimated ship date, please contact us by phone or email.
Order Shipment Notification:
KLM Performance asks that you provide us with a valid working email address for the notifcation of your shipment. We ask you the customer to check this email address for all tracking information on your order.
Free Shipping Offer:
Select items are offered by KLM performance Inc.with Free Economy Ground shipping. This free shipping offer is good only to U.S addresses within the 48 contiguous states, which excludes Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands. Any product purchased with Free Shipping will not be sent out as a Priority Shipment with a guaranteed delivery time. If time is of the essence, we suggest you use Federal Express as your delivery method.
Free shipping is Ground. This offer does not apply to truck freight items. KLM performance Inc.creserves the right to select the carrier of our choice for this free shipping promotion. Please note that items offered with Free Shipping do not get shipped as a Priority Order with Express Shipping Servies.
Free Next Day Air Shipping
KLM Performance Free Next Day Air shipping is available on select marked products listed on www.klmperfoprmance.com. This free Next Day offer is good only to U.S addresses within the 48 U.S. states, which excludes Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands.
Domestic Shipping Methods:
Economy or Free Shipping:
This method does include a standard tracking number; only delivery confirmation is available. Economy or Free Shipping is the slowest method of shipping and often takes six to ten business days for delivery. Due to recent changes within the USPS system delivery times have now increased. If you place an order and choose the USPS as a delivery method, the shipment times are now subject to delays. Customers who choose the USPS Priority Mail must understand this is not a guarantee as for delivery times. We reserve the right to automatically upgrade this shipping option to FedEx Ground if we see fit.
FedEx Express Services:
KLM Performance highly recommends these methods of shipment when Time Is Of The Essence. Federal Express does guarantee these shipping methods for their stated delivery times.
FedEx Express Saver - 3 Day Delivery Service: This shipping option will ensure delivery three business days after the order has been picked up and scanned. A tracking number will be available usually within one day of dispatch.
FedEx 2nd Day Air - 2nd Day Express Service: This shipping service will guarantee delivery within two business days after the order has been picked up and scanned. A tracking number will be available usually within one day of shipping. The cutoff for 2nd Day Air is 300PM EST in most cases.
FedEx Priority Overnight - Next Day Delivery. The cutoff for Priority Overnight Service is 200P EST in most cases. Priority Overnight may not be available in all areas of the country. Is this option not available the order will be shipped standard overnight? Also, it is not available for all parts. If we cannot ship it Next Day Air, but the site said it could, we will contact the buyer and let them know. A tracking number will be available usually within one day of shipping.
FedEx Priority Overnight Saturday Delivery - Our website is not configured for the Saturday Next Day Air Delivery Service method. If you need a product delivered by this means of Express Delivery, please call in your order.
FedEx Ground is our preferred method of shipping merchandise. A tracking number will usually be available usually within one day of shipment processing. Although FedEx does give an estimate of 3 to 5 days for delivery, they do not guarantee the purchase for delivery within that period.
USPS or U.S. Mail
Priority Mial - This is a low-cost alternative to express shipping. Since this is a far less expensive means of transporting your merchandise, you must understand that this is not a guaranteed means of delivery. Recent changes within the USPS system have now lead to shipment delays beyond the time given on your shipping receipt. Please understand that these delivery delays are beyond our control.
APO/FPO Shipping (Military Address)
KLM Performance Inc. cannot ship the product directly to APO or FPO addresses because we utilize FedEx. FedEx does not ship to APO/FPO addresses. As an option, you may want to consider shipping to a stateside street address and then sending the package to the APO/FPO address overseas via the US Postal Service.
Canadian Duties & Taxes
The recipient of an international Canadian shipment may be subject to import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be paid by you the recipient; KLM Performance has no control over these charges and can't predict what they may be. Customs policies vary widely from city and province; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates
Signature Requirement For Delivery:
For your protection and ours, KLM Performance Inc. will ship almost all packages with a signature required for delivery of the merchandise ordered. All custom made products require a signature for delivery.
Signature at delivery is needed for all the main metro areas, apartment buildings and all orders over $100.
Please contact our customer service team immediately with any concerns regarding shipping damage. If the item you received shows any sign of damage we advise you to refuse the shipment. You the recipient must notify KLM Performance within five business days of delivery receipt regarding any damage sustained to your order while in transit. These items we ship are insured and time is of the essence when filing a claim with the carrier. Please remember to notify KLM Performance immediately so that we can investigate this issue and pursue a response. Failure to report to KLM Performance by this timeline may affect our ability to resolve this matter and affect the claim. Transportation of your merchandise is executed by other companies, KLM Performance has no control of the item once it is picked up by the shipping agent. We are not responsible for delays, lost, stolen or damaged packages. Issues with shipping do occur, and KLM Performance will make a best effort to resolve these potential issues.
KLM Performance Inc. Inc. honors all manufacturer warranties. Any product purchased through KLM Performance Inc. that carries a manufacturer warranty is covered by the manufacturer of said product. If you have any questions regarding a product's warranty, please feel free to contact us. Installed components which have failed, such as, turbo, injectors, injection pumps, etc., must be removed/shipped back to its manufacturer for inspection before replacement. KLM Performance Inc. is not responsible for the shipping costs incurred for warranty inspection or coverage. These shipping costs are the sole responsibility of you the customer.products to manufacturers for inspection or the return shipping to the end user. Any and or all expenses incurred for Labor are not covered by KLM Performance Inc. Manufacturers will only pay labor if stated in the manufacturer’s warranty policy coverage. Purchased products are available for warranty not return credit.
Shipments with a Different Billing Address and Shipping Address;
NOTE: Due to Credit Card Fraud we can No Longer Provide the Ability to Ship to any other address than the Card Holders Billing Address! If you require an order to be sent to a different billing address, you must call in this decree to be processed by phone. Additional shipping charges will be incurred for all orders delivered to an address other than the card holders billing address. You will be required to present a Photo I.D. to the shipping agent for delivery. You must enter the correct billing address for your order as the shipping address for the order you are placing online to be processed. Any insurance claims for damaged items, lost items or stolen goods from your doorstep that are NOT honored by the shipping carrier because you requested a delivery without a signature is not our responsibility. We will not cover the cost or be held responsible. For customers in Alaska, Hawaii, and Canada, please consider calling in your order so we can arrange suitable shipping.
Shipments That Require A Delivery Signature:
- All Custom made orders now require a direct signature for delivery.
- All orders over $100.00 now require a signature for delivery.
- Signature at delivery is needed for all major metro areas and apartment buildings.
- You will be required to present a Photo I.D. to the shipping agent for delivery.