KLM Performance Custom Made Order Policy


All products listed and presented as a custom made order are a final sale and non-refundable. Custom made orders require additional time for production and testing. Custom made orders are labeled with estimated production times as these items are made to order. The production of a Custom made order usually occurs within the stated times for each product. The stated production time is only an estimate and additional time requirements may occur before shipment. A custom order is an order which is not a stocked item and must be produced from the specification and or options chosen by you the customer. A custom order is a new item that is built to meet the customer's exact specifications. This new design may need to have modifications and adjustments done to the subject to allow for the best functionality or composition of the article ordered. The customer when ordering custom-made products from the KLM Performance understands and provides for the required time stated of custom-made products. KLM Performance will do its best to maintain the stated timelines; however, if a specific part is currently out of stock, additional time may be required to produce your order. KLM Performance is not responsible for delays in production or in the shipping of any custom made or particular order. KLM Performance will track your order from the beginning and will advise you as to the status of your order. KLM Performance does not provide a refund on custom-made products. Once A Custom Made product enters production, the request cannot be canceled.

Items offered as a Custom Made product with a color choice are listed with a variety of available colors. KLM Performance Does Not Guarantee the Buyers Expectation of what the chosen color is perceived to be. The color chosen by you the customer is the color that will be delivered. Color choices are not debatable or open to interpretation.

Please Contact Us if you have any questions regarding a Custom Made product before ordering.