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Return Policy | Order Cancellation Policy | Privacy Policy 


OVERVIEW

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States via FedEx to the USPS using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Our shipping charges are determined by the total weight of your order, excluding applicable sales tax. Some products cannot be shipped to certain international destinations, so please submit a message to us from the Contact Us page if you have any questions. Some items are larger than others, and we need to enter DIMENSIONAL weight for shipping cost accuracy, especially for more important items that need to ship with express shipping. Some products cannot be shipped to international destinations, so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

KLM Performance Inc. exclusively ships via FedEx or USPS on all orders considered nontruck freight.

KLM Performance Inc. will only ship to the fifty U.S states and Canada.

KLM Performance Inc. will ship any item to an International Address provided upon completion of payment and order processing. If you would like any item listed shipped to an International Address, please contact KLM Performance directly by email to arrange for order instructions. If you, the customer, places an order to an International address not listed above, KLM performance Inc. reserves the right to cancel your order and issue a full refund.


FAQ  

  • When will my product be shipped out? 

Most products ordered ship directly from KLM Performance Inc. within 0 to 2 business days, some exceptions may include custom made products, back ordered items and direct ship items. 

  • How long will it take to receive my product? 

If the product is in stock most orders are received within 3-6 business days depending on your location and the shipping method chosen. Non-stock, custom made or special order and out of stock items may take 1 to 2 weeks to be received. If you would like to check inventory or estimated ship date, please contact us.

Free Shipping Offer: 

Select items are offered by KLM performance Inc. with Free Ground Shipping. This free shipping offer is good only to U.S addresses within the 48 contiguous states, which excludes Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands.  Free shipping is Ground. This offer does not apply to truck freight items. KLM performance Inc.reserves the right to select the carrier of our choice for this free shipping promotion.  Free Next Day Air Shipping KLM Performance free Next Day Air shipping is available on especially : marked products listed on www.klmperfoprmance.com. This free Next Day offer is good only to U.S addresses within the 48 U.S. states, which excludes Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands.  Domestic Shipping Methods: Economy or Free Shipping: This method does not include a standard tracking number, only delivery confirmation is available. Free Shipping is the slowest method of shipping and often takes six to ten business days for delivery. We reserve the right automatically to upgrade this shipping option to FedEx Ground or the USPS if we see fit.

FedEx Ground:

FedEx Ground is our preferred method of shipping merchandise. A tracking number will usually be available usually within one day of shipment processing.  Although FedEx does give an estimate of Three to Five days for delivery, they do not guarantee the purchase for delivery within that period.

FedEx Express Services:

FedEx Express Saver is a 3 Day Delivery Service: This shipping option will ensure delivery Three business days after the order has been picked up and scanned. A tracking number will be available usually within One day of shipping.

FedEx 2nd Day Air is a 2 Day Express Service: This shipping service will guarantee delivery within two business days after the order has been picked up and scanned. A tracking number will be available usually within One day of shipping. The cutoff for 2nd Day Air is 300PM EST in most cases.

FedEx Priority Overnight -  Next Day Delivery. The cutoff for Priority Overnight Service is 200P EST in most cases. Priority Overnight may not be available in all areas of the country.  Is this option is not available the order will be shipped Standard Overnight.  Also, it is not available for all parts. If we cannot ship it Next Day Air, but the site said it could, we will contact the buyer and let them know. A tracking number will be available usually within one day of shipping.

APO/FPO Shipping (Military Address)

KLM Performance Inc. cannot ship product directly to APO or FPO addresses because we utilize FedEx (which does not ship to APO/FPO addresses) As an option, you may want to consider shipping to a stateside street address and then sending the package to the APO/FPO address overseas via the US Postal Service.


Canadian Duties & Taxes:

The recipient of an Canadian international shipment may be subject to import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be paid by you the recipient; KLM Performance has no control over these charges and can't predict what they may be. Customs policies vary widely from city and province; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates Signature Requirement For Delivery: For your protection and ours, KLM Performance Inc. will ship almost all packages with a signature required for delivery of the merchandise ordered.

Product Warranties:

KLM Performance Inc. honors all manufacturer warranties.  Any product purchased through KLM Performance Inc. that carries a manufacturer warranty is covered by the manufacturer of said product. If you have any questions regarding a product's warranty, please fell free to contact us. Installed components which have failed, such as, turbo, injectors, injection pumps, etc., must be removed/shipped back to its manufacturer for inspection before replacement.  KLM Performance Inc. is not responsible for the shipping costs incurred for warranty inspection or coverage. These shipping costs are the sole responsibility of you the customer.products to manufacturers for inspection or the return shipping to the end user.  Any and or all expenses incurred for Labor are not covered by KLM Performance Inc. Manufacturers will only pay labor if stated in the manufacturer’s warranty policy coverage. Purchased products are available for warranty not return credit. 


NOTE

Due to Credit Card Fraud, we can No Longer Provide the Ability to Ship to any other address then the Card Holders Billing Address! If you require an order to be shipped to a different billing address, you must call in this decree to be processed by phone. Additional shipping charges will be assessed for all orders delivered to address other than the card holders billing address. You must enter the correct billing address for your order as the shipping address for the order you are placing online to be processed. All store orders will be shipped to the card holders billing address entered.

Any insurance claims for damaged items, lost items or stolen goods from your doorstep that are NOT honored by the shipping carrier because you requested a delivery without a signature is not our responsibility. KLM Performance will not cover the cost or be held responsible for these actions. For customers in Alaska, Hawaii and Canada, please consider calling in your order so we can arrange suitable shipping.  


Return Policy | Order Cancellation Policy | Privacy Policy